Послуги з обробки вхідних дзвінків з питань надання інформаційно-консультаційних послуг

Загальна кількість послуг - 186 975 547 секунд. Звертаємо увагу, що цінова пропозиція завантажується тільки переможцем

Inbound call processing services for information and consultancy services

Expected value

UAH8,881,338.00

including VAT
Completed
Call for proposals

from Mar 18, 2020, 21:23

until Apr 23, 2020, 19:00

Prequalification

from Apr 23, 2020, 19:04

until May 12, 2020, 00:00

Auction

from Jun 1, 2020, 13:05

until Jun 1, 2020, 13:44

Qualification

from Jun 1, 2020, 13:44

until Jun 4, 2020, 18:49

Offers considered

from Jun 4, 2020, 18:49

until Jun 25, 2020, 19:38

Offers to be submitted:
Mar 18, 2020, 21:23 – Apr 23, 2020, 19:00
Auction launch:
Jun 1, 2020, 13:05 – Jun 1, 2020, 13:44
Clarification period:
Mar 18, 2020, 21:23 – Apr 13, 2020, 19:00
Answers till:
Apr 23, 2020, 19:00
Appealing tender terms:
Mar 18, 2020, 21:23 – Apr 19, 2020, 00:00

Pay attention!

00:00 - means the beginning of the day, not its end

Date of the last changes to the tender conditions:
Apr 16, 2020, 16:44

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Information about customer

Name:
EDRPOU code:
21560045
Web site:
Address:
Україна, 01001, Київська область, м. Київ, вул. Хрещатик, 22
Rating:
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Main contact

Name:
Вікторія Кутєпова (Viktoriia Kutiepova)
Language skills:
українська
Phone:
+380443232078
E-mail:
Fax:
Additional contracts
Name:
Васянович Тетяна Борисівна (Васянович Тетяна Борисівна )
Language skills:
українська
Phone:
+38050-446-08-98
E-mail:
Fax:

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Items list

Name Quantity Delivery Place of delivery
1

Послуги з обробки вхідних дзвінків з питань надання інформаційно-консультаційних послуг

Inbound call processing services for information and consultancy services

Code DK 021:2015: 79510000-2 Послуги з приймання телефонних дзвінків

Quantity:

1 послуга

Delivery period:

до May 31, 2021

Place of delivery:

Україна, Відповідно до документації

Procurement documents

Document name Document type Date of publishing
Not indicated Apr 16, 2020, 16:44
Not indicated Mar 26, 2020, 10:22
Not indicated Mar 18, 2020, 21:29
Procurement documents Apr 16, 2020, 16:42
Procurement documents Mar 26, 2020, 10:19
Procurement documents Mar 18, 2020, 21:26
Not indicated Jun 1, 2020, 13:44
Not indicated Jun 1, 2020, 13:44
Procurement documents Apr 16, 2020, 16:42
Procurement documents Mar 26, 2020, 10:19

Terms of payment

Payment after the event:
submitting services
Payment type:
postpayment
Payment amount:
100%
Period (in days):
10 ( banking )
Description:
Оплата за надані Послуги здійснюється Замовником відповідно до виставленого рахунку-фактури впродовж десяти (десяти) банківських днів з моменту підписання Сторонами Акту приймання-передачі наданих Послуг.

About tender

Complain ID prozorro:
Expected value:
UAH8,881,338.00 including VAT
Minimum price decrement:
UAH44,406.69
Type of purchase item:
The primary object of this contracting process involves professional services of some form, generally contracted for on the basis of measurable outputs or deliverables.
View reviews in Dozorro:

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Prequalification of participants

Qualification protocol generated Qualification protocol generated May 6, 2020

Name:
Катерина Хмельницька
E-mail: kkh@adelinacallcenter.com Phone: +380504305401 EDRPOU:
40186059

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Documents submitted with the offer

Document name Document type Date of publishing
Compliance confirmation Apr 14, 2020, 13:22
Technical specifications Apr 17, 2020, 10:24
Technical specifications Apr 14, 2020, 13:22
Documents confirming of qualification Apr 14, 2020, 13:22

Protocol for access to trading

Document name Document type Date of publishing
Extract from the register Apr 23, 2020, 19:04

Status:

disqualified
Тендерна пропозиція учасника ТОВ "АДЕЛІНА АУТСОРСИНГ" не відповідає вимогам, визначеним у тендерній документації, оскільки учасником в порушення ч.2 ст.27 Закону України «Про публічні закупівлі» (далі – Закон) всі документи тендерної пропозиції визначені як конфіденційні. Конфіденційною не може бути визначена інформація про запропоновану ціну, інші критерії оцінки, технічні умови, технічні специфікації та документи, що підтверджують відповідність кваліфікаційним критеріям відповідно до статті 16 і вимогам, установленим статтею 17 Закону.
Name:
Станіслав Мазурик
E-mail: info@tell2tell.com Phone: +380504810695 EDRPOU:
42732742

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Documents submitted with the offer

Document name Document type Date of publishing
Documents confirming of qualification Apr 15, 2020, 16:42
Compliance confirmation Apr 15, 2020, 16:42
Documents confirming of qualification Apr 15, 2020, 16:42
Compliance confirmation Apr 15, 2020, 16:42
Documents confirming of qualification Apr 15, 2020, 16:42
Documents confirming of qualification Apr 15, 2020, 16:42
Documents confirming of qualification Apr 15, 2020, 16:42

Protocol for access to trading

Document name Document type Date of publishing
Extract from the register Apr 23, 2020, 19:04

Status:

disqualified
Учасник ТОВ "ТЕЛЛ2ТЕЛЛ" не відповідає кваліфікаційному критерію «наявність документально підтвердженого досвіду виконання аналогічного договору», оскільки в порушення п.1.2 Додатку 1 до тендерної документації учасником не надано не менше двох позитивних листів-відгуків від контрагентів, зазначених у довідці. Надані у складі пропозиції листи-відгуки містять інформацію про співпрацю контрагентів, що не зазначені у довідці про аналогічні договори, із ФОП Кобець І.С, яка не є учасником даної процедури закупівлі.
Name:
ТОВАРИСТВО З ОБМЕЖЕНОЮ ВІДПОВІДАЛЬНІСТЮ "ДЕЛЬТА М ЮКРЕЙН"
E-mail: g.illyustrov@delta-m.com.ua Phone: +380637779797 EDRPOU:
40019394

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Documents submitted with the offer

Document name Document type Date of publishing
Price offer Apr 16, 2020, 11:12
Documents confirming of qualification Apr 21, 2020, 10:46
Documents confirming of qualification Apr 16, 2020, 13:13
Documents confirming of qualification Apr 16, 2020, 11:12

Protocol for access to trading

Document name Document type Date of publishing
Extract from the register Apr 23, 2020, 19:05

Status:

Allowed to participate
Name:
Андрій Ющенко
E-mail: a.yushchenko@mccall.com.ua Phone: +380634169189 EDRPOU:
39922625

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Documents submitted with the offer

Document name Document type Date of publishing
Гарантійний лист ТС.pdf
confidential file cannot be downloaded
Technical specifications Apr 16, 2020, 14:49
Лист-гарантія.pdf
confidential file cannot be downloaded
Documents confirming of qualification Apr 16, 2020, 14:49
Відомості про учасника.pdf
confidential file cannot be downloaded
Documents confirming of qualification Apr 16, 2020, 14:49
Довідки.pdf
confidential file cannot be downloaded
Documents confirming of qualification Apr 16, 2020, 14:49
лист рекомендація 2.pdf
confidential file cannot be downloaded
Documents confirming of qualification Apr 16, 2020, 14:49
лист рекомендація 1.pdf
confidential file cannot be downloaded
Documents confirming of qualification Apr 16, 2020, 14:49
Гарантійний лист.pdf
confidential file cannot be downloaded
Technical specifications Apr 16, 2020, 14:49
уставні документи.rar
confidential file cannot be downloaded
Compliance confirmation Apr 16, 2020, 14:49

Protocol for access to trading

Document name Document type Date of publishing
Extract from the register Apr 23, 2020, 19:05

Status:

disqualified
Тендерна пропозиція учасника ТОВ "КОНТАКТ ЦЕНТР "ОНЛАЙН" не відповідає вимогам, визначеним у тендерній документації, оскільки учасником в порушення ч.2 ст.27 Закону України «Про публічні закупівлі» всі документи тендерної пропозиції визначені як конфіденційні. Конфіденційною не може бути визначена інформація про запропоновану ціну, інші критерії оцінки, технічні умови, технічні специфікації та документи, що підтверджують відповідність кваліфікаційним критеріям відповідно до статті 16 і вимогам, установленим статтею 17 Закону.
Name:
Едуард
E-mail: e.kayda@simply-contact.com Phone: +380933611958 EDRPOU:
38677369

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Documents submitted with the offer

Document name Document type Date of publishing
Compliance confirmation Jun 8, 2020, 19:19
Documents confirming of qualification Apr 17, 2020, 18:26
Compliance confirmation Jun 5, 2020, 13:41
Documents confirming of qualification Apr 17, 2020, 18:26
Not indicated Apr 17, 2020, 18:26
Compliance confirmation Jun 8, 2020, 19:19
Compliance confirmation Jun 5, 2020, 13:41
Compliance confirmation Jun 5, 2020, 13:42
Documents confirming of qualification Apr 17, 2020, 18:26
Compliance confirmation Jun 8, 2020, 19:19
Compliance confirmation Jun 5, 2020, 13:42
Compliance confirmation Apr 17, 2020, 18:26
Documents confirming of qualification Apr 17, 2020, 18:26
Compliance confirmation Jun 5, 2020, 13:41
Compliance confirmation Jun 8, 2020, 19:19
Compliance confirmation Jun 8, 2020, 19:19
Documents confirming of qualification Apr 17, 2020, 18:26
Documents confirming of qualification Apr 17, 2020, 18:26
Compliance confirmation Jun 5, 2020, 13:42
Not indicated Apr 17, 2020, 18:26
Compliance confirmation Jun 8, 2020, 19:19
Documents confirming of qualification Apr 17, 2020, 18:26
Compliance confirmation Jun 8, 2020, 19:19
Not indicated Jun 5, 2020, 13:42
Documents confirming of qualification Apr 17, 2020, 18:26
Compliance confirmation Jun 5, 2020, 13:42
Compliance confirmation Jun 8, 2020, 23:00
Compliance confirmation Jun 8, 2020, 19:19
Compliance confirmation Jun 5, 2020, 13:41
Compliance confirmation Jun 8, 2020, 19:19
Compliance confirmation Jun 8, 2020, 19:19
Compliance confirmation Jun 5, 2020, 13:42

Protocol for access to trading

Document name Document type Date of publishing
Extract from the register Apr 23, 2020, 19:05

Status:

Allowed to participate
Name:
Приватне акціонерне товариство «ДАТАГРУП»
E-mail: Aleksandr.Krasnoschek@datagroup.ua Phone: +380445380008 Web site: EDRPOU:
31720260

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1
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Documents submitted with the offer

Document name Document type Date of publishing
Not indicated Apr 21, 2020, 09:52
Documents confirming of qualification Apr 21, 2020, 09:52
Not indicated Apr 21, 2020, 09:52
Technical specifications Apr 21, 2020, 09:52
Documents confirming of qualification Apr 21, 2020, 09:52
Documents confirming of qualification Apr 21, 2020, 09:52
Documents confirming of qualification Apr 21, 2020, 09:52

Protocol for access to trading

Document name Document type Date of publishing
Extract from the register Apr 23, 2020, 19:06

Status:

Allowed to participate
Не планується залучення субпідрядника
Name:
Олена Анікіна
E-mail: eanikina@ecall.ua Phone: +380963980644 EDRPOU:
33941553

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Documents submitted with the offer

Document name Document type Date of publishing
Documents confirming of qualification Apr 23, 2020, 13:27
Documents confirming of qualification Apr 23, 2020, 13:27
Documents confirming of qualification Apr 23, 2020, 13:27
Documents confirming of qualification Apr 23, 2020, 13:27
Documents confirming of qualification Apr 23, 2020, 13:27
Documents confirming of qualification Apr 23, 2020, 13:27
Compliance confirmation Apr 23, 2020, 13:27
Compliance confirmation Apr 23, 2020, 13:27
Compliance confirmation Apr 23, 2020, 13:27
Documents confirming of qualification Apr 23, 2020, 13:27
Compliance confirmation Apr 23, 2020, 13:27
Compliance confirmation Apr 23, 2020, 13:27
Documents confirming of qualification Apr 23, 2020, 13:27
Compliance confirmation Apr 23, 2020, 13:27
Documents confirming of qualification Apr 23, 2020, 13:27
Compliance confirmation Apr 23, 2020, 13:27
Documents confirming of qualification Apr 23, 2020, 13:27
Compliance confirmation Apr 23, 2020, 13:27

Protocol for access to trading

Document name Document type Date of publishing
Extract from the register Apr 23, 2020, 19:06

Status:

Allowed to participate
Name:
Александр Жебко
E-mail: tenders@wintrade.ua Phone: +380981883064 EDRPOU:
42510209

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Documents submitted with the offer

Document name Document type Date of publishing
Documents confirming of qualification Apr 23, 2020, 15:04
Compliance confirmation Apr 23, 2020, 15:04
Technical specifications Apr 23, 2020, 15:04
Compliance confirmation Apr 23, 2020, 15:04
Documents confirming of qualification Apr 23, 2020, 15:04
Documents confirming of qualification Apr 23, 2020, 15:04
Compliance confirmation Apr 23, 2020, 15:04
Documents confirming of qualification Apr 23, 2020, 15:04
Documents confirming of qualification Apr 23, 2020, 15:04
Documents confirming of qualification Apr 23, 2020, 15:04
Compliance confirmation Apr 23, 2020, 15:04
Documents confirming of qualification Apr 23, 2020, 15:04

Protocol for access to trading

Document name Document type Date of publishing
Extract from the register Apr 23, 2020, 19:06

Status:

Allowed to participate
Name:
Артем Шабадаш
E-mail: a.shabadash@kvadrainvest.ua Phone: +380674413273 EDRPOU:
40527357

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Documents submitted with the offer

Document name Document type Date of publishing
Технічні специфікації.rar
confidential file cannot be downloaded
Technical specifications Apr 23, 2020, 15:59
Documents confirming of qualification Apr 23, 2020, 15:59
Not indicated Apr 23, 2020, 16:01
Compliance confirmation Apr 23, 2020, 15:59

Protocol for access to trading

Document name Document type Date of publishing
Extract from the register Apr 23, 2020, 19:07

Status:

disqualified
Тендерна пропозиція учасника ТОВ "КВАДРА АСІСТАНС" не відповідає вимогам, визначеним у тендерній документації, оскільки учасником в порушення ч.2 ст.27 Закону України «Про публічні закупівлі» (далі – Закон) всі документи тендерної пропозиції визначені як конфіденційні. Конфіденційною не може бути визначена інформація про запропоновану ціну, інші критерії оцінки, технічні умови, технічні специфікації та документи, що підтверджують відповідність кваліфікаційним критеріям відповідно до статті 16 і вимогам, установленим статтею 17 Закону.

Auction history

Participants of auction

Name:
Едуард
E-mail: e.kayda@simply-contact.com Phone: +380933611958 EDRPOU:
38677369

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Contract was uploaded and signed by the customer. Tender completed.

Documents submitted with the offer

Document name Document type Date of publishing
Compliance confirmation Jun 8, 2020, 19:19
Documents confirming of qualification Apr 17, 2020, 18:26
Compliance confirmation Jun 5, 2020, 13:41
Documents confirming of qualification Apr 17, 2020, 18:26
Not indicated Apr 17, 2020, 18:26
Compliance confirmation Jun 8, 2020, 19:19
Compliance confirmation Jun 5, 2020, 13:41
Compliance confirmation Jun 5, 2020, 13:42
Documents confirming of qualification Apr 17, 2020, 18:26
Compliance confirmation Jun 8, 2020, 19:19
Compliance confirmation Jun 5, 2020, 13:42
Compliance confirmation Apr 17, 2020, 18:26
Documents confirming of qualification Apr 17, 2020, 18:26
Compliance confirmation Jun 5, 2020, 13:41
Compliance confirmation Jun 8, 2020, 19:19
Compliance confirmation Jun 8, 2020, 19:19
Documents confirming of qualification Apr 17, 2020, 18:26
Documents confirming of qualification Apr 17, 2020, 18:26
Compliance confirmation Jun 5, 2020, 13:42
Not indicated Apr 17, 2020, 18:26
Compliance confirmation Jun 8, 2020, 19:19
Documents confirming of qualification Apr 17, 2020, 18:26
Compliance confirmation Jun 8, 2020, 19:19
Not indicated Jun 5, 2020, 13:42
Documents confirming of qualification Apr 17, 2020, 18:26
Compliance confirmation Jun 5, 2020, 13:42
Compliance confirmation Jun 8, 2020, 23:00
Compliance confirmation Jun 8, 2020, 19:19
Compliance confirmation Jun 5, 2020, 13:41
Compliance confirmation Jun 8, 2020, 19:19
Compliance confirmation Jun 8, 2020, 19:19
Compliance confirmation Jun 5, 2020, 13:42

Decision of the responsible person

Document name Document type Date of publishing
Not indicated Jun 4, 2020, 18:49
Information on debt (receipt #2)
PDF version accepted in personal account
Reference Jun 9, 2020, 17:13
Information on debt (receipt #1)
PDF version accepted in personal account
Reference Jun 9, 2020, 09:03
Information on debt (receipt #1)
PDF version accepted in personal account
Reference Jun 4, 2020, 18:50
Review Protocol Jun 4, 2020, 18:48
Extract from the register Jun 1, 2020, 13:45

Contract

Document name Document type Date of publishing
Signed contract Jun 25, 2020, 19:37
Not indicated Jun 25, 2020, 19:38

Offer

UAH6,999,000.00 including VAT

Status

winner
Name:
Александр Жебко
E-mail: tenders@wintrade.ua Phone: +380981883064 EDRPOU:
42510209

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Documents submitted with the offer

Document name Document type Date of publishing
Documents confirming of qualification Apr 23, 2020, 15:04
Compliance confirmation Apr 23, 2020, 15:04
Technical specifications Apr 23, 2020, 15:04
Compliance confirmation Apr 23, 2020, 15:04
Documents confirming of qualification Apr 23, 2020, 15:04
Documents confirming of qualification Apr 23, 2020, 15:04
Compliance confirmation Apr 23, 2020, 15:04
Documents confirming of qualification Apr 23, 2020, 15:04
Documents confirming of qualification Apr 23, 2020, 15:04
Documents confirming of qualification Apr 23, 2020, 15:04
Compliance confirmation Apr 23, 2020, 15:04
Documents confirming of qualification Apr 23, 2020, 15:04

Offer

UAH6,999,999.00 including VAT

Status

Not considered
Name:
Олена Анікіна
E-mail: eanikina@ecall.ua Phone: +380963980644 EDRPOU:
33941553

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Documents submitted with the offer

Document name Document type Date of publishing
Documents confirming of qualification Apr 23, 2020, 13:27
Documents confirming of qualification Apr 23, 2020, 13:27
Documents confirming of qualification Apr 23, 2020, 13:27
Documents confirming of qualification Apr 23, 2020, 13:27
Documents confirming of qualification Apr 23, 2020, 13:27
Documents confirming of qualification Apr 23, 2020, 13:27
Compliance confirmation Apr 23, 2020, 13:27
Compliance confirmation Apr 23, 2020, 13:27
Compliance confirmation Apr 23, 2020, 13:27
Documents confirming of qualification Apr 23, 2020, 13:27
Compliance confirmation Apr 23, 2020, 13:27
Compliance confirmation Apr 23, 2020, 13:27
Documents confirming of qualification Apr 23, 2020, 13:27
Compliance confirmation Apr 23, 2020, 13:27
Documents confirming of qualification Apr 23, 2020, 13:27
Compliance confirmation Apr 23, 2020, 13:27
Documents confirming of qualification Apr 23, 2020, 13:27
Compliance confirmation Apr 23, 2020, 13:27

Offer

UAH7,479,022.00 including VAT

Status

Not considered
Name:
Приватне акціонерне товариство «ДАТАГРУП»
E-mail: Aleksandr.Krasnoschek@datagroup.ua Phone: +380445380008 Web site: EDRPOU:
31720260

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1
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Attention, the mark "CEP" does not determine the type of applied signature! If an outdated type of EDS is used, the name will still indicate "CEP"

Documents submitted with the offer

Document name Document type Date of publishing
Not indicated Apr 21, 2020, 09:52
Documents confirming of qualification Apr 21, 2020, 09:52
Not indicated Apr 21, 2020, 09:52
Technical specifications Apr 21, 2020, 09:52
Documents confirming of qualification Apr 21, 2020, 09:52
Documents confirming of qualification Apr 21, 2020, 09:52
Documents confirming of qualification Apr 21, 2020, 09:52

Offer

UAH7,540,000.00 including VAT

Status

Not considered
Не планується залучення субпідрядника
Name:
ТОВАРИСТВО З ОБМЕЖЕНОЮ ВІДПОВІДАЛЬНІСТЮ "ДЕЛЬТА М ЮКРЕЙН"
E-mail: g.illyustrov@delta-m.com.ua Phone: +380637779797 EDRPOU:
40019394

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Documents submitted with the offer

Document name Document type Date of publishing
Price offer Apr 16, 2020, 11:12
Documents confirming of qualification Apr 21, 2020, 10:46
Documents confirming of qualification Apr 16, 2020, 13:13
Documents confirming of qualification Apr 16, 2020, 11:12

Offer

UAH8,467,655.07 including VAT

Status

Not considered

Contract

Useful links

Public procurements list of the client АТ "Укрпошта"